Work
Managers stopped spending their days in meetings about meetings.
Coffee roastery and retail chain. 12 locations. Toronto.
Management time on communications dropped from 28 hours per week to 8. Help request response time from 6.2 hours to 1.8 hours.
Weekly status meetings reduced from 15 to 3. Operational errors down 70%, from 23 incidents per week to 7.
$141K annually in reduced management overhead. $42K investment, 3.5-month payback.
A 12-location Toronto coffee chain's rapid growth had created a communications nightmare. Managers were spending hours daily on status updates across Slack, Zoom, and in-person meetings. The constant firefighting left locations understaffed and plagued with operational errors.
We built a comprehensive automation system that handled status routing, help request triage, and cross-location coordination. The system thinks like the operations team thinks, but never forgets anything and works around the clock.
The operations director got the team's time and sanity back. Managers went from drowning in meetings to actually running the business. Locations that were consistently understaffed stabilized because the people managing them stopped being buried in coordination overhead.
“We went from drowning in meetings to actually running our business. The system thinks like we think, but never forgets anything and works 24/7.”
Operations Director, Regional Coffee Chain