JOURNAL
Journal

Thoughts on
knowledge systems

How we think about automation, agentic systems, and building systems that actually work.

Phase 1: Why Listening Matters
Methodology|January 12, 2026|4 min

Phase 1: Why Listening Matters

Most automation rushes to build. We spend 2 weeks listening. That's the difference between 92% and 60% accuracy.

Phase 1researchknowledge capture
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The Real Cost of Bottlenecks
ROI|December 10, 2025|5 min

The Real Cost of Bottlenecks

One stuck process costs more than you think. We break down the hidden costs enterprise teams miss.

bottlenecksROIcost analysis
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