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Privacy Policy

Last Updated: January 2025

Overview

Bottleneck Labs ("we," "us") builds private AI systems for businesses. This policy explains how we handle personal information on our website and in our services.

Bottom line: We collect what we need, protect it carefully, and don't sell your data.

Information We Collect

Website Visitors

  • Contact Forms: Name, email, company, role, message content
  • ROI Calculator: Process details you enter, email (if you request a report)
  • Analytics: Pages visited, time on site, referral source (anonymized)

Clients

  • Business Information: Company name, contacts, billing details
  • Project Data: Documents, recordings, and materials you provide for AI system development
  • System Usage: How your team uses systems we build (for support and improvement)

How We Use Information

Website visitors:

  • Respond to inquiries
  • Send requested information (ROI reports, resources)
  • Improve our website
  • Marketing (only if you opt in)

Clients:

  • Deliver contracted services
  • Build and train your AI systems
  • Provide support
  • Invoice and collect payment

We never:

  • Sell personal information
  • Use client data to train models for other clients
  • Share data with third parties for their marketing

Data Sharing

We share data only with service providers who help us operate:

  • OpenAI: AI model inference (your data is not used to train their models)
  • Vercel: Website and application hosting
  • Cloud providers: Infrastructure

We may also disclose data if legally required (court order, regulatory request).

Data Retention

  • Contact form submissions: 2 years, or until you request deletion
  • Client project data: Deleted within 30 days of project completion
  • Invoices and contracts: 7 years (legal requirement)

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correct: Fix inaccurate information
  • Delete: Request deletion of your data
  • Object: Opt out of certain processing

To exercise these rights, email hello@bottlenecklabs.ai with subject "Privacy Request." We respond within 30 days.

Security

We protect personal information with:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security reviews
  • Employee confidentiality agreements

International Transfers

We're based in Canada. If you're outside Canada, your data may be transferred to and processed in Canada or the United States (where our vendors operate). We ensure appropriate safeguards through standard contractual clauses and vendor security certifications.

Changes

We may update this policy. Material changes will be posted on our website with a new "Last Updated" date.

Contact

Questions about privacy? Email hello@bottlenecklabs.ai with subject "Privacy."